Legal matters

You can cancel a booked trip at any time before it starts, from My trips. Cancellation takes effect immediately and the car is released for other guests.

Whether you receive a full refund, a partial refund, or no refund depends on the rate you booked, when you booked, and when you cancel. All times are measured in the vehicle's local time zone (Central).

Every booking has a window during which cancelling costs you nothing. When it closes depends on the rate you chose:

• Refundable — free until 24 hours before your trip starts.
• Non-refundable — free until 24 hours after you book, or 24 hours before pickup, whichever comes first.
• Either rate, booked close to pickup — if you book within 24 hours of your trip start time, there is no 24-hour window left to give, so you have 1 hour after booking instead.

Cancelling inside your window is always a full refund. What happens after it closes is what the two rates actually differ on, below.

You receive a full refund if any of the following apply:

• You cancel inside your free cancellation window, as defined above.
• Bluefin Rentals cancels your trip, for any reason.

This applies to the refundable rate only. If you cancel after your free cancellation window has closed but before the trip starts, a cancellation fee is retained and the rest is refunded:

• Trips longer than 2 days: the fee is the average cost of one day of the trip.
• Trips of 2 days or shorter: the fee is half the average cost of one day.

The average day is calculated from your trip price — what the days themselves cost after any discounts, not counting pickup, delivery or extras. Any pickup or delivery fee is refunded in full, since we never met you with the car, and any extras you added are refunded in full for the same reason: prepaid refuel, unlimited mileage, and child seat are provided during a trip, so a trip that doesn't happen was never provided them. The premium paid for the refundable rate is not refunded.

No refund is issued if:

• You booked the non-refundable rate and cancel after your free cancellation window has closed.
• You cancel at or after your scheduled trip start time.

Returning a car early does not entitle you to a refund for the unused time.

If your trip is cancelled, anything charged to your card after you booked follows the same outcome as the trip itself:

• Trip extensions are refunded in full when the trip is refunded in full, and not at all when the trip isn't refunded. On a partial refund, the extension is refunded except for its share of the refundable-rate premium. The cancellation fee is only ever charged once, on the trip.
• Extras added after booking are refunded in full, like extras added at checkout, unless the trip itself receives no refund.
• Any security deposit hold, and any hold for an extension or extra that hadn't been approved yet, is released. Nothing is charged from a released hold.
• Charges for damage, mileage, fuel, tolls or other costs from a trip that already took place aren't affected by cancelling.

Refunds are returned to the card they were charged to and usually appear within 5–10 business days, depending on your bank. You'll receive an email confirming the cancellation and the exact amount refunded.

If something goes wrong that isn't covered above — a flight delay, a problem with the vehicle at pickup, or other circumstances outside your control — contact us before your trip starts. We handle these case by case and can issue a full refund at our discretion.